Our Help Desk operates Monday to Friday 9am-5pm, and will always endeavour to reply to questions within 24 hours, often much sooner.
We also offer a limited weekend service.
You can view our "Frequently Asked Questions" here, or you can email us at firstname.lastname@example.org
We are here to help and want all of our subscribers to have a happy experience. If you need help with any aspect of our service, first visit our Chatbox service, where you type in your question. Often this will resolve most problems quickly and efficiently.
If that doesn’t do the trick, you can email us at email@example.com, where Lorna, Hannah and Mimi will get back to you as quickly as they can. You can also use the Message button on our website to message us directly. We care a lot about customer relations and are always keen to help solve problems.